soooo! i know most of u are the sweetest most amazing customers ever and u all KNOW how hard we work AND APPRECIATE IT! but we do have our occasional turds that flip out if we r running a day behind and sometimes i really cant sleep worrying if “Ella” will get her shirt in timd for her party saturday. im not good at tuning in and realizing NOONE is gonna die if she doesnt bc i do want to please my customers to the FULLEST. HOWEVER, the amount of totally custom one by one orders we make sure every color is vivid to our liking and looks top notch on does not come as easy as some think! lets face it…does this child have freckles or not is pretty detailed when u have a never ending stack everyone is wanting yesterday…soooo i just wanna say THK U FROM BOTTOM OF MY HEART TO THOSE WHO UNDERSTAND U CANNOT SPIT OUT SUPURB DESIGNS/colors in / seconds flat!;)…i cannot tell u how much a little “leway” means to me when im buried,trying to be a good mommy and wife while working 18 hours a day. so THK U COOOOL CUSTOMERS IN CASE WE DONT TELL U ENOUGH WE HEART U! but always know if your waterbottle is a day off its ship date its NOT bc we didnt try…and always remember you LOVE our stuff because we TAKE PRIDE IN EACH AND EVERY PRODUCT THAT LEAVES THE BUILDING…laura and i make sure the colors always do the design justice and if it doesnt we WONT STOP UNTIL IT DOES!…we will make the initial product until we KNOW we have nailed it..not just until we “think it’s kinda cute”…it takes time to color profile every design/product etc just as we intended it to be! i just hope everyone can try to remember we are designing nearly each and every product JUST FOR U as the holidays approach bc i really take it personal when peeps call and are sooo mean and i havent slept,eaten, or moved in 12 hours to TRY and meet everyones needs! i totally feel like im letting everyone down not getting allergy tees, sweats, etc listed over weekend;(..but i ammmm TRYING to get there!xoxo. ..and just remember this part i am referring to is ONLY A SMALL PORTION of the entire process! WILL ships pretty much 8 hours strait everyday as fast and accurate as he can! so each and every employee here is literally doing all we can with the hours in a day! Just feelin the good ole’ SEASONAL anxiety hittin’ me and felt the need to reiterate that we are all JUST LIKE EVERYONE WHO SHOPS WITH US=)…have kids to pick up, dinners to cook, beds to TRY TO SLEEP IN FOR A FEW SHORT HOURS..LOL…etc..anyway, not directing this to ANYONE BUT NEEDED TO GET IT OFF MY CHEST NOW bc i am watching my piles get bigger and bigger as the fall approaches sooooo just think twice before calling to tell us we SUCK bc your waterbottle is a day late…LOL..xoxox just a bad day dont panic everything isnt late..promise…just a hypothetical truth i needed to paint a picture of! one thing i hope you take away with this blog entry is: the more OPTIONS YOU HAVE…the more ATTENTION TO DETAIL AND ACCURACY FOR US! and it seems you all like your OPTIONS! LOL..and we hope to always be able to give them to you! WITH A LITTLE HELP FROM YOU OF COURSE..HAHAHA!
Hope this wasn’t meant for me! I sent a note to Reagan as I was curious about when my order might be shipped because when you order it says a few weeks and I was hoping it might make it for the birthdays, but based on some of your crazy mom posts (know the feeling), thought it might not. NOT A STRESSED OUT REQUEST AT ALL – hope that did not come across as such.
Comment by Cecilia Rose — August 25, 2010 @ 11:01 pm
Your hard work is appreciated. Love your products and thanks for all you do. We all have bad days…..keep killing them with kindness.
Comment by Pea — August 25, 2010 @ 11:06 pm
TOTALLY understand Em!!! I’m sorry people can be rude.
and that baby is going to need all the cute “little bro or sis” stuff just like preston so don’t get burned out!!! 
We heart what YOU do and just keep doing it, but please please don’t get burned out! Take time for you!!! Getting selfish here but I am working on getting baby #2 made
It totally makes sense that it takes longer…good things come to those who wait! Just keep that in mind and do what you do best…make that cute creative stuff that you do!
Thanks for all of your hard work!
Comment by Karle — August 25, 2010 @ 11:21 pm
Bless your heart! You can only do what you can do and you shouldn’t let the rest get to you—-and if you need to put my order to the side to get Ella’s shirt by Saturday or whoever else’s by whenever else, that is just fine.
And possibly the folks who need stuff by a certain time shouldn’t be waiting until the last minute to order??? I’m just sayin’…
Comment by Melia Duncan — August 26, 2010 @ 7:53 am
melia!! OMG R U REALLY WAITING TO GET AN “ella” tee by sat?? i soooo wasnt talking about you!!!LOL. I JUST MADE UP THAT HYPOTHETICAL SITUATION AS AN EXAMPLE. HAHA!!! sooooo hope u didnt think i was really using u as an example;)! the shirts are a whole diff dept that i dont even know what is going on in. lol. gosh i feel bad it sounded likd i meant YOU:(!! promise just made that up off the cuff!!haha:)..next time ill use “harold” or something:). xo
Comment by EM — August 26, 2010 @ 8:06 am
omg cecilia ABSOLUTELY NOT AT ALL!!!! really noone on fb are the TURDS i am talking about. totally do NOT MIND people checking on orders we have some that literally have screamed into phone when their order isnt even close to late yet and and want a refund!!! def NOT U;). xoxo. i WANT to play w designing ur trays;)..super stoked just gotta carve out a little design time;)!!! xxoo
Comment by admin — August 26, 2010 @ 8:23 am
No no no! I don’t have an Ella!!!! Lol! I just meant my order wasn’t something I need by a particular time—I ordered a grocery getter and hairclip. I’m so sorry!!!! You used “Ella” as an example so I did, too. Bottom line: no rush on my stuff.
Comment by Melia Duncan — August 26, 2010 @ 8:41 am
Well in my opinion…I love your products! Love that you do all you do with a husband and 4 kids! UH-Mazing!!! Props to you and your crew! Now as moms..we all love cutesie things for our kids!! Ummmmm…plan ahead! If you know you ” Francisca” is gonna be 4 in September…buy her shirt in Aug! Dont wait until 2 wks before her party to order, sorry
Custom items dont work that way always!! Duh! So buy you a planner and plan ahead! Gah! It just baffles me how people get EmTanner and Emily Tanner so skewed! Your a human being with a family….Geez people! But hang in there!!
Comment by Nichole — August 26, 2010 @ 8:52 am
Em – awesome about the trays! Looking forward to hearing about/seeing them. Also, in your spare time (hahahaha), did you ever get the post I sent about the possibility of doing plates or something with Braille incorporated? My best friend was pregnant with twins and had emergency C-section at 24 weeks, lost one, and the surviving girl (Jordan) is blind and turning 7 this year. I am always on the look out for something supercute/neat for Jordan and her family, but it is hard since she cannot “see” things. I thought the plates (or trays or any of your products, really) would be so cool for her sighted family members and useful and special for her, too (like to be able to set the table with each persons plate, or something). If you cannot, I TOTALLY understand, as I believe that is well above and beyond the normal design scope, but if you can figure out how to do it, I would LOVE your expert services rather than my poor creative bubble paint options (I am a tax accountant – enough said). Thanks, Cecilia. PS – LOVE our OCD postings!!!
Comment by Cecilia Rose — August 26, 2010 @ 8:59 am
Oops! I meant love “your” OCD postings…
Comment by Cecilia Rose — August 26, 2010 @ 9:02 am
Em and Gang
I feel it is MY duty to worry about getting my order in EARLY if I NEED it for something-My dad ran a hardware store before he retired and it is all about customer service HOWEVER it is also about allegience to those stores, companies and products which we love! I LOVE LOVE LOVE EMTANNERDESIGNS! In fact I think that is a good idea for a new shirt….abtucally I just thought it would be funny to state a stressful comment within my “don;t stress post” ironybologna!-efrye
Comment by Erin Frye — August 28, 2010 @ 9:07 am